bije Privacy Policy

Introduction

bije ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who visits, registers on, or otherwise interacts with the bije platform at bije.io. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by bije.

Please read this document carefully before using the bije platform. By accessing bije.io, creating a bije Account, or placing any bet or wager on the platform, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should not use the bije platform.

This Privacy Policy should be read alongside bije's Terms & Conditions and Responsible Gaming Policy, both of which are accessible from the bije website and are incorporated by reference into the overall agreement between you and bije.

Data Controller

For the purposes of applicable data protection law, bije is the data controller responsible for personal data collected through the bije platform. As data controller, bije determines the purposes and means by which your personal data is processed.

All data protection enquiries, subject access requests, and formal complaints should be directed to the bije data protection contact using the channels set out in Section 15 of this policy. bije will respond to all verified data-related requests within the timeframes prescribed by applicable law and, where possible, within 30 days of receipt.

Data We Collect

bije collects and processes the following categories of personal data in connection with the operation of its platform and the delivery of its services to Players based in Bangladesh and other permitted jurisdictions:

bije does not collect or store complete payment card numbers. Where Visa or Mastercard is used as a payment method, card processing is handled entirely by our certified third-party payment processor, which operates under its own PCI-DSS compliant data security framework. bije receives only a tokenised reference and the last four digits of the card for record-keeping purposes.

bije does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where a Player voluntarily discloses health-related information in the context of a responsible gaming self-exclusion or support request. Such information is processed solely for the purpose of fulfilling the responsible gaming request and is not used for any other purpose.

How We Collect Data

bije collects personal data through the following channels and mechanisms:

• Direct provision by you: When you register an Account on bije.io, complete your profile, submit KYC documents, make a deposit or withdrawal, contact our support team via live chat, email, or WhatsApp, or respond to a promotional survey.
• Automated technical collection: When you browse or use the bije platform, our servers and analytics systems automatically record technical data including your IP address, device fingerprint, browser session information, and navigational behaviour on the site. This data is collected using server logs, cookies, and similar tracking technologies (see Section 8 for full details of our cookie practices).
• Third-party payment processors: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or our partner banking channels, the relevant payment service provider shares transaction confirmation data with bije to enable us to credit your BDT wallet and verify payment receipt.
• Identity verification providers: Where bije engages a third-party KYC verification service to assist with identity or age verification, that provider may share verification results and associated data with bije to support compliance processes.
• Fraud prevention and security partners: bije may receive data from specialist fraud detection and security monitoring services that assist in identifying suspicious behaviour, unusual transaction patterns, or potential account compromise.

How We Use Your Data

bije uses the personal data it collects for the following specific purposes. We process your data only to the extent necessary to fulfil the relevant purpose and do not use personal data for purposes that are incompatible with those described here without first providing you with appropriate notice.

• Account creation and management: To register your bije Account, verify your identity and age (21+ requirement), maintain your account profile, and manage your BDT wallet balance.
• Service delivery: To make the bije platform's games, betting markets, live casino, slots, fishing games, and all other products available to you in a personalised, functional manner.
• Payment processing: To process deposits received via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels, and to execute verified withdrawal requests to your registered payment method.
• Regulatory compliance and KYC: To fulfil our obligations under applicable anti-money laundering (AML) standards, including verifying your identity, age, and source of funds where required, and maintaining transaction records for the legally prescribed retention periods.
• Responsible gaming: To apply, record, and enforce deposit limits, session timers, cooling-off periods, and self-exclusion instructions that you set via your account dashboard, in accordance with bije's Responsible Gaming Policy.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in bije's Terms & Conditions.
• Customer support: To respond to your support requests submitted via live chat, email ([email protected]), or WhatsApp, and to maintain a record of your communications history with the bije support team to ensure continuity and quality of service.
• Platform improvement and analytics: To analyse aggregated, anonymised usage patterns across the bije platform in order to improve the user experience, optimise page performance, identify popular game categories, and inform product development decisions.
• Promotional communications: To send you relevant bije promotions, bonus offers, and platform updates by email or in-platform notification — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Legal proceedings and dispute resolution: To exercise or defend bije's legal rights, respond to regulatory enquiries, or cooperate with law enforcement where required by applicable law.

Legal Bases for Processing

bije processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity involved:

• Contract performance: Processing that is necessary for the performance of the contract between you and bije — that is, the delivery of the platform's services in accordance with the Terms & Conditions you accepted at registration. This includes account management, payment processing, and service delivery.
• Legal obligation: Processing that is required for bije to comply with its legal and regulatory obligations, including identity verification, age verification, AML record-keeping, and cooperation with lawful requests from regulatory authorities or law enforcement agencies.
• Legitimate interests: Processing that is necessary for the purposes of bije's legitimate business interests, including fraud prevention, platform security, internal analytics, and improving the quality of bije's services — provided such interests are not overridden by your rights and interests. bije conducts a balancing assessment before relying on this basis to ensure your fundamental rights are not undermined.
• Consent: Processing that is based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of promotional email communications and the placing of non-essential analytics cookies. You have the right to withdraw consent at any time; withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Sharing Your Data

bije does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your data only in the following tightly controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card processing partners (for Visa/Mastercard transactions). These providers receive only the data necessary to process your specific transaction and are contractually required to handle it securely and in accordance with applicable law.
• KYC and identity verification providers: Third-party services engaged by bije to assist with age and identity verification processes. These providers act as data processors under binding contracts and may not use your data for any purpose other than completing the verification task assigned by bije.
• Fraud prevention and security services: Specialist technology partners who assist bije in monitoring for and responding to suspicious activity, multi-accounting, and other security threats. Data shared with these partners is limited to the minimum necessary to enable effective threat detection.
• Game content providers: Licensed game studios such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive anonymised session data necessary for the technical delivery of their game content. These providers do not receive personally identifiable information beyond what is technically required to authenticate your game session.
• Legal and regulatory authorities: Where required by applicable law, court order, or a lawful request from a competent regulatory or law enforcement authority, bije may be required to disclose your personal data without prior notice to you. bije will notify you of any such disclosure where it is legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of bije's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

Cookies & Tracking Technologies

bije uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather anonymised analytics about platform usage. The following categories of cookies are used on bije.io:

• Strictly necessary cookies: These cookies are essential for the bije platform to function. They enable your login session to persist across page loads, maintain your BDT wallet state, and ensure secure access to your Account. You cannot opt out of strictly necessary cookies without ceasing to use the platform, as they are technically required for service delivery.
• Functional cookies: These cookies remember your preferences — such as your preferred game category, interface language setting (English), and responsible gaming limit reminders — so that the platform behaves consistently across your sessions. They are not used for advertising.
• Analytics cookies: bije uses anonymised analytics tools to understand how Players navigate the platform — which game categories are most visited, how long Players engage with specific game types, and where technical errors occur. This data is aggregated and cannot be used to identify individual Players. Analytics cookies are placed only with your consent.
• Security cookies: Short-lived cookies used to support fraud detection mechanisms, cross-site request forgery (CSRF) protection, and bot detection on the platform. These are strictly necessary and cannot be disabled without compromising account security.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies through their privacy settings panels. Please note that disabling strictly necessary or security cookies may cause parts of the bije platform to function incorrectly or become inaccessible.

Data Retention

bije retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention rules:

• Active Account data: All personal data associated with an active bije Account is retained for the full duration of the Account's active status, plus a minimum of 5 years following permanent Account closure, to meet AML record-keeping obligations.
• Financial transaction records: Deposit, withdrawal, and bet transaction records are retained for a minimum of 5 years from the date of the transaction, in accordance with applicable financial compliance requirements.
• KYC verification documents: Identity and address verification documents submitted by Players are retained for a minimum of 5 years from the date of submission or from the date of Account closure, whichever is later.
• Customer support communications: Live chat transcripts, email correspondence, and WhatsApp support message records are retained for a period of 3 years from the date of the most recent interaction, to support quality assurance and dispute resolution.
• Analytics data: Anonymised, aggregated analytics data that cannot be linked to any individual Player may be retained indefinitely for platform improvement purposes.
• Marketing consent records: Records of your consent to, or withdrawal of consent from, receiving promotional communications are retained for the duration of your Account plus 2 years, to demonstrate compliance with consent obligations.
• Inactive Accounts: Accounts with no login activity for 12 consecutive months may be classified as inactive. bije may apply an inactivity fee as described in the Terms & Conditions after providing reasonable prior notice. The underlying personal data remains subject to the same retention schedule applicable to closed accounts.

When the applicable retention period for a category of data expires, bije will securely delete or irreversibly anonymise that data. Secure deletion involves overwriting stored data using industry-standard erasure methods that render the original information unrecoverable.

Your Rights

As a Player on the bije platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact bije using the details in Section 15.

• Right of access: You have the right to request a copy of the personal data that bije holds about you. bije will provide a structured summary of your data within 30 days of receiving a verified request.
• Right to rectification: If any of the personal data bije holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic contact and profile information directly within your bije Account dashboard.
• Right to erasure: In certain circumstances, you have the right to request that bije delete your personal data. This right is subject to exceptions where retention is required by law — for example, AML obligations require bije to retain financial transaction records for a minimum of 5 years regardless of an erasure request.
• Right to restriction of processing: You may request that bije restrict the processing of your personal data while a dispute about its accuracy is resolved, or where you have objected to processing based on legitimate interests pending assessment of that objection.
• Right to data portability: Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV).
• Right to object: You have the right to object at any time to bije's processing of your personal data where that processing is based on legitimate interests. bije will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent: Where bije processes your data based on your consent (such as for promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

Data Security

bije takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the bije platform is encrypted in transit using industry-standard 256-bit SSL/TLS protocols. The bije.io domain is accessible exclusively over HTTPS.
• Encrypted data storage: Sensitive data fields held in bije's databases — including identity document references, financial account identifiers, and password hashes — are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data stored on bije's internal systems is strictly limited to authorised personnel who have a legitimate operational need to access it. All internal access is logged and periodically audited.
• Password security: Player passwords are stored as salted cryptographic hashes and are never stored in plain text. bije staff cannot view your password; only you know it. If you lose access, a secure password reset process is available from the bije Login page.
• Intrusion detection and monitoring: bije operates continuous monitoring of its platform infrastructure for signs of unauthorised access attempts, anomalous traffic patterns, and potential security incidents.
• Vendor security assessments: Third-party service providers who process personal data on bije's behalf are subject to security assessments before engagement and are contractually required to maintain appropriate technical and organisational security measures throughout the term of their engagement.

Despite the measures described above, no method of electronic data transmission or storage is entirely free from risk. bije cannot guarantee the absolute security of data transmitted over the internet. If you have reason to believe that your bije Account has been compromised or that your personal data has been involved in a security incident, please contact bije immediately via live chat or at [email protected].

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bije will notify the relevant authorities and, where required, affected Players, in accordance with applicable data breach notification obligations and without undue delay.

Children's Privacy

The bije platform is strictly for adults aged 21 years and above. bije does not knowingly collect, process, or retain personal data from any individual under the age of 21. The minimum age requirement is enforced through the account registration process and, where necessary, through documentary age verification as described in bije's Terms & Conditions.

If bije becomes aware that personal data has been collected from a person who is under the age of 21, it will take immediate steps to suspend the relevant Account, delete or suppress the associated personal data, and, where applicable, return any deposits made to the originating payment method in accordance with applicable law and the Terms & Conditions.

Parents and guardians who believe that a minor in their care may have registered on the bije platform should contact bije immediately via live chat or at [email protected]. bije treats all such reports with the highest priority and will act on verified reports without delay.

International Transfers

The bije platform serves Players primarily based in Bangladesh. Personal data collected from Players may, in the course of normal platform operations, be transferred to or processed in locations outside Bangladesh — for example, by cloud infrastructure providers, game content providers, or KYC verification services whose systems are hosted in other countries.

Where such international transfers occur, bije takes steps to ensure that the receiving entity provides an adequate level of protection for the personal data transferred, including by implementing contractual safeguards such as standard data protection clauses or equivalent contractual obligations in agreements with international data processors.

By using the bije platform and accepting this Privacy Policy, you acknowledge that your personal data may be transferred and processed in locations outside Bangladesh in the circumstances described above. bije will always ensure that any such transfer is conducted in accordance with applicable data protection principles and with appropriate safeguards in place to protect your data.

Changes to This Policy

bije reserves the right to update or revise this Privacy Policy at any time to reflect changes in its data processing practices, changes to applicable law, or improvements to the bije platform. The effective date displayed at the top of this document will be updated each time a revision is made.

When material changes are made to this Privacy Policy — for example, changes to the categories of data collected, new third-party data sharing arrangements, or changes to your rights — bije will endeavour to provide reasonable advance notice to registered Players by posting a prominent notice on the bije platform or by sending a notification to the email address registered to your Account.

Your continued use of the bije platform after the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any changes, you should discontinue use of the bije platform and may request voluntary Account closure by contacting the support team at [email protected].

It is your responsibility to check this Privacy Policy periodically to remain informed of any updates. Older versions of the Privacy Policy are available on request by contacting [email protected] with the subject line "Privacy Policy Version Request".

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of the data rights described in Section 10, or want to raise a concern about the way bije handles your personal data, please use one of the following contact channels:

• Email (preferred for formal requests): [email protected] — use the subject line "Privacy Policy Query", "Data Rights Request", or "Privacy Complaint" as appropriate. bije aims to acknowledge all privacy-related emails within 48 hours and to provide a substantive response within 30 days.
• Live Chat: Available 24 hours a day, 7 days a week, from inside your bije Account dashboard. Live chat is suitable for general privacy questions and straightforward data update requests. For formal data subject access requests or complaints, written email correspondence is recommended to create a clear record.
• WhatsApp: +880 1700-000000 (display only — support hours 09:00–24:00 BST, UTC+6). WhatsApp is available for general enquiries; formal privacy requests should be submitted by email.