bije Frequently Asked Questions

Creating a bije account takes less than three minutes. Visit bije.io and click the registration link, then fill in your preferred username, a secure password, your email address, and your mobile number registered with bKash or Nagad. You must confirm that you are 21 years of age or older and agree to the Terms & Conditions before your account is activated. A verification code will be sent to your mobile number to confirm registration.

bije requires a government-issued photo ID for KYC verification. Accepted documents include your National Identity Card (NID), passport, or birth registration certificate if you are a Bangladeshi national. You will also need to provide a selfie holding the ID and, for withdrawal processing, proof that the payment method (bKash or Nagad number) belongs to you. Submitting clear, unedited photos speeds up the review, which typically completes within 24 hours on business days.

You can reset your bije password directly from the login page using the "Forgot Password" option. Enter the email address or mobile number linked to your account and bije will send a secure reset link or OTP within a few minutes. If you no longer have access to your registered email or phone number, contact [email protected] with your account username and a copy of your identity document so the support team can manually verify and restore access.

No — bije strictly allows only one account per player. Each person may hold a single registered account, linked to a unique mobile number, email address, and payment method. Operating multiple accounts is a violation of bije's Terms & Conditions and will result in all duplicate accounts being permanently closed. Any balances or pending bonuses on duplicate accounts will be forfeited. If you believe a duplicate account was created by mistake, contact support immediately to resolve the situation.

To permanently close your bije account, send an email to [email protected] with the subject line "Account Closure Request" from your registered email address. The support team will confirm your identity, process any pending withdrawals to your linked payment method, and close the account within 72 hours. If you are closing the account due to gambling concerns, bije strongly recommends activating self-exclusion via the Responsible Gaming settings first, as this takes effect immediately while the formal closure is processed.

bije offers a wide range of betting markets on Bangladesh Premier League (BPL) matches, including match winner, top batsman, top bowler, total runs, highest opening partnership, and in-play live markets. All BPL bets are settled according to the official match result as declared by the Bangladesh Cricket Board (BCB). In the event of a match being abandoned due to weather or other circumstances, bije follows standard void-match rules — all bets on the affected match are refunded in full to your bije wallet. In-play bet settlement follows the score at the time of suspension unless play resumes within the official window.

All slot games available on bije are developed by certified third-party game providers — including Pragmatic Play, NetEnt, Microgaming, and Spribe — whose Random Number Generator (RNG) software is independently audited for fairness. Each slot title displays its theoretical Return to Player (RTP) percentage, which typically ranges from 94% to 97.5% depending on the game. RTP is a long-run statistical figure and does not guarantee results in any individual session. You can find the specific RTP for any slot game in its in-game information or paytable panel.

Yes — bije is fully optimised for mobile play directly through your smartphone browser, with no app download required. The platform works smoothly on Android and iOS devices via Chrome, Firefox, or Safari. All game categories — cricket betting, live casino, slots, fishing games, and bingo — are accessible on mobile. The responsive design automatically adjusts to your screen size, and touch controls are natively supported. Players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh can enjoy the full bije experience on 4G or WiFi connections.

bije's live casino section is powered by leading providers including Evolution Gaming and Ezugi, offering a broad range of real-time dealer games streamed in HD. Available titles include Live Baccarat, Live Roulette (European and Speed variants), Live Blackjack, Live Teen Patti, Live Andar Bahar, Dragon Tiger, and game-show style titles such as Crazy Time and Monopoly Live. New live tables are added regularly. All live casino games require a funded bije account and completed KYC before real-money play can begin.

bije uses industry-standard 256-bit SSL encryption on all data transmitted between your device and the platform, ensuring that your personal information, payment details, and account credentials are protected in transit. Account passwords are stored using one-way hashing and are never visible to bije staff. The platform applies two-factor authentication (2FA) as an optional security layer that all players are encouraged to enable. bije does not sell or share personal data with unauthorised third parties. For full details on data handling practices, see the bije Privacy Policy at bije.io/privacy-policy.

bije operates as an online gaming platform serving the Bangladesh market and is committed to maintaining a safe, transparent, and reliable environment for its players. The platform uses SSL-secured infrastructure, independently audited games, and verified payment integrations to ensure a fair experience for all registered users. Players are responsible for understanding and complying with the applicable local rules in their jurisdiction. bije encourages all users to review the Terms & Conditions and to play within their personal limits. If you have specific questions about your circumstances, seek independent legal advice.

bije provides a self-exclusion tool that you can activate immediately via the Responsible Gaming section in your account dashboard. Available periods are 3 months, 6 months, 1 year, and permanent closure. During self-exclusion, your account is fully locked — no logins, no deposits, and no gameplay are possible. Permanent self-exclusion is irreversible. If you prefer, you can request self-exclusion by emailing [email protected] with the subject line "Self-Exclusion Request" and the team will apply it within one hour. bije recommends this step for any player who feels that gambling is negatively affecting their daily life, finances, or relationships.

The minimum age to register and play on bije is 21 years. bije enforces this restriction through mandatory age verification during the KYC process — all players must submit a government-issued photo ID (NID or passport) confirming they are 21 or older before withdrawals are enabled. Any account found to belong to a person under the age of 21 is permanently closed immediately, any deposits are returned in full, and the case is escalated to the responsible gaming team. If you suspect an underage individual is using bije, please contact [email protected] right away.